MINIMUM ORDER QUANTITIES

Custom manufactured products carry minimums in accordance with the complexity of the part, the material and color specified, and the unit weight of the shape.

SALES TAX

Massachusetts Residents please add 6.25% sales tax to your order.

Georgia Residents please add 7% sales tax to your order.

FREIGHT & DELIVERY

All shipments are sold FOB factory, from either Brockton, MA or Atlanta, GA.

Any product sold in straight lengths of 8 feet or more are subject to a $15-25 additional packaging fee, depending on the size and weight of the item.

In order to reduce shipping costs, we will not ship your order until it is complete. For faster delivery you may choose to have each item ship as it becomes available. This will normally increase shipping charges.

RETURN POLICY

We will not accept a return without a RA number.

All returns, including damaged or defective goods, require prior approval. Please call our customer service department at     800-955-9649 and explain the nature of the return within 30 days. You may be asked to return a sample of the merchandise to our QC lab for evaluation. A return authorization (RA) number will be issued, which must accompany the item when returned. 

There is a 20% restocking fee on non-defective product returns.

Please send your return to the address on your original packing slip using a traceable means, such as UPS or FEDEX. We are not responsible for lost return shipments. Customer is responsible for shipping charges for non-defective product returns.

All returned items must be in "new" condition in original packaging, if possible, to avoid damage during shipment.

Returns will be inspected upon receipt for condition prior to issuing any credit. Your refund will be in the same form of payment originally used, minus any restocking fees. In the case of a product defect or shipping error, Barbour will also refund the return shipping costs.

Custom manufactured products that are not defective are not returnable.

PAYMENT

Mastercard, Visa and wire transfers are accepted

ADDITIONAL ORDERING INFORMATION

In Stock items cannot be cut to another size, or altered in any way.

Be advised that when printed, our website catalog drawings are actual size. However if you prefer to order samples, all components of the requested rubrail set can be sent upon request, for a minimum charge of $10.